Strata  Management

At Cassels, we strive to actively inform, engage with, and support our communities through quality guidance, personalised service, and expert solutions.

Our award-winning team are truly passionate about our strata communities and undertake ongoing training and development to ensure we are offering you modern, up-to-date solutions and information.

At Cassels, we have developed streamlined processes to ensure that matters of administration and compliance are handled efficiently and consistently every time. Importantly, these systems and processes allows our expert team to be more available to you, our committee and community members, to assist in supporting you with proactive guidance or answers to your queries.

We offer a full suite of strata management services ensuring that your body corporate community receives full administrative, financial, insurance, compliance and maintenance support.

At Cassels, you can count on us:
·      A passionate and specialist team of strata professionals
·      Award-winning service and support
·      Experience, expertise, and engagement
·      Prompt and helpful information and communication
·      A focus on solutions for your community

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Our Strata Management Services

Administrative

One of the main requirements of a body corporate is appropriate secretarial administration. We understand that committee members provide your time voluntarily to your community and don’t often have the time to manage the intricacies of secretarial duties.

At Cassels, we have implemented streamlined processes and service commitments to ensure your body corporate administrative requirements are handled smoothly, compliantly, and professionally.
With our team of highly-trained, award-winning experts, let us take care of the secretarial and administrative tasks for you so that you don’t have to.

Meetings

Engage with the community by arranging and attending the Annual General Meeting, providing full boardroom facilities at our office locations, if required
Prepare and distribute an agenda and minutes for Annual General Meetings, Committee Meetings, and any Extraordinary General Meetings
Arrange for ‘flying minutes’ (Vote Outside of Committee Meetings) as required to facilitate agile committee decision making

Records

Correspondence

Compliance

Strata Compliance

Strata Reports

Associated Acts and Regulations

Maintenance Regulation Requirements

In addition to the requirements for bodies corporate contained within Queensland’s strata legislation, each strata community is also subject to a myriad of other associated Queensland or local laws and regulations, all requiring a level of knowledge and compliance.

Our knowledgeable team are experts in strata and we use this knowledge to support our committees in ensuring compliance for every strata community. We utilise our extensive network to connect you with experts in associated relevant fields, such as quantity surveyors and WHS experts.

With this comprehensive, expert-led approach, you can be assured that your strata community is compliant across the board.

Financial

Financial obligations of the body corporate are many, including preparing budgets, issuing and collecting levies, paying contractor invoices, and keeping up with audit and tax requirements. At Cassels, our professional and helpful accountants and accounts payable officers are highly trained in managing your body corporate financial matters.

Our strata management and accounts teams work together to provide your committee the peace of mind of well-managed finances, from managing the bank account, to preparing budgets, and issuing levies. We also work closely with independent auditors and the ATO to fulfil tax and auditing requirements of the body corporate.

We engage in regular reporting to lot owners and committee members to ensure a high level of transparency and accountability with your funds. Accounts are updated daily and available to all lot owners through our owners’ portal and we provide monthly detailed income and expenditure reports to committee members.

Our online StrataMax Invoice Hub allows for a modern, seamless approach for our committees to authorise invoices from the comfort of their own home, or on the go from a mobile device.

Bank Accounts

Financial Statements

Audits

Budgets

Levies

Invoices

Insurance

Renewals

Work with brokers to obtain competitive insurance quotations for the body corporate each year
Support the committee in preparing relevant information for fact finders requested by insurers and brokers
Engage with the committee and insurers to arrange works or information to comply with risk recommendations and requirements from insurers
Inform committees regarding strata insurance coverage requirements, including insurances such as office bearers liability, fidelity guarantee, machinery breakdown coverage, public liability, catastrophe cover, common contents

Claims

Provide lot owners information that may assist in assessing where an insurance claim is accessible, and/or where other provisions (eg maintenance, landlords/contents insurance) may be required
Support lot owners with lodging body corporate insurance claims, where relevant, and liaising with the broker and insurer to progress a claim
Engage with insurers, brokers, trades, lot owners, residents, and committees to progress and report on the status of insurance claims
Inform lot owners and committee members regarding relevant excess amounts and responsibility for payment

Valuations

The right level and structure of insurance is essential for bodies corporate but insurance can be a complicated matter, especially in strata. That’s why the dedicated team of strata management professionals at Cassels undertakes regular training and accreditation in insurance, and works closely with independent brokers and insurers to ensure our communities always have the right level of insurance and advice.

We understand that claims can be complex and normally involve multiple parties – from residents, agents, and owners, to trades, brokers, and assessors. Our award-winning strata managers are experts in managing these claims, and are committed to supporting navigate our communities through challenging and complicated insurance matters.

Maintenance

Your home or investment property are important and valuable assets to you so ensuring timely and reliable maintenance is essential.
The team at Cassels are experts in property and can offer support for maintenance matters, especially for those body corporate communities that don’t have a facilities manager or caretaker engaged. We work with a wide range of independent and experienced tradespeople to meet a varied range of body corporate maintenance needs.

We provide a compliance process for all contractors, including confirming licences, insurances, and ATO requirements are all up-to-date and verified, ensuring only qualified and reliable trades are working on your property. We can assist in issuing quote requests and work orders for a variety of your body corporate maintenance needs.